This forum is hosted for free by Boardhost. Create your own free forum!
1 of 1- Billy_Hainey
- Tekel Towers LEGEND
Offline 
- Registered: 02/8/2014
- Posts: 2,755
Club Online Store
Can anybody who knows a lot more than me, tell me what the current situation is regarding the Club Online Store?
I note here the notice from the 24th March on the Club Website, that although the Ticket Centre and Club Store were closed, that the Online Store would remain open, and Online Orders would be done on a Wednesday afternoon.
I actually used the Online Store to make a purchase on the 31st March. I got an Email confirming the Order the same day.
On Wednesday 1st April, I received an Email confirming the Order had been sent out, but as yet, I haven't received it.
I tried phoning the Shop last Wednesday ( Ext. 3 ), hoping someone (Grant) would be there, but no answer. I've Emailed the Club Communcations Email, and I've used the Contact page on the Website, but as yet I've not received a response.
As a last resort, I could contact the Credit Card company, and get a refund, but I'd rather speak to someone at the Club about 1st.
Any advice or help would be appreciated.
Last edited by Billy_Hainey (21/4/2020 1:45 pm)
- bowers
- Tekel Towers LEGEND
Offline
- Registered: 07/10/2014
- Posts: 7,015
Re: Club Online Store
I walked past earlier and the shutter at shop was up so someone in.
The twitter account for shop posted this on April 10.
This account is currently suspended. Please direct any queries to communications@dundeeunitedfc.co.uk
- Billy_Hainey
- Tekel Towers LEGEND
Offline
- Registered: 02/8/2014
- Posts: 2,755
Re: Club Online Store
Cheers bowers. That's the Email address I've used. Twice in fact.
I'm gonna nip up there. Nothing to lose.
- •
Thread Starter- Nin Hugen
- Trialist
Offline
- Registered: 29/3/2015
- Posts: 9
Re: Club Online Store
On a similar note, I’ve tried to contact the shop too regarding refund of match tickets purchased for Arbroath away. Only received the out of office and nothing from the comms email.
Have United released anything regarding outstanding ticket refunds for individual games? Not expecting a refund or rebate on my season ticket but think these tickets are fair game to be reimbursed.
- Billy_Hainey
- Tekel Towers LEGEND
Offline
- Registered: 02/8/2014
- Posts: 2,755
Re: Club Online Store
Billy_Hainey wrote:
Cheers bowers. That's the Email address I've used. Twice in fact.
I'm gonna nip up there. Nothing to lose.
Went up to the shop not long after bowers. Nae such luck. Naebody there. Shutters doon.
- •
Thread Starter- bowers
- Tekel Towers LEGEND
Offline
- Registered: 07/10/2014
- Posts: 7,015
Re: Club Online Store
On a similar note, I’ve tried to contact the shop too regarding refund of match tickets purchased for Arbroath away. Only received the out of office and nothing from the comms email.
Have United released anything regarding outstanding ticket refunds for individual games? Not expecting a refund or rebate on my season ticket but think these tickets are fair game to be reimbursed.
Not that i have seen or am aware of.
- bowers
- Tekel Towers LEGEND
Offline
- Registered: 07/10/2014
- Posts: 7,015
Re: Club Online Store
Cheers bowers. That's the Email address I've used. Twice in fact.
I'm gonna nip up there. Nothing to lose.Went up to the shop not long after bowers. Nae such luck. Naebody there. Shutters doon.
Maybe worth a try tomorrow with the official saying Wednesday they will post stuff out?
- Billy_Hainey
- Tekel Towers LEGEND
Offline
- Registered: 02/8/2014
- Posts: 2,755
Re: Club Online Store
Yeah bowers. Gonna give that a go.
Cheers.
- •
Thread Starter